Help & Support

The Date That Your Service Begins

About your 'go live' date - when service begins with Origin.

From the day you order, it can take from 10-14 working days for your service to begin with us.

Because we have to arrange for Openreach engineers to install services, we can’t provide an installation date immediately when you place your order. As soon as we know more however, we’ll inform you via email and text message.

This can take around four working days.


Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!