Help & Support

Your Go-Live Date

Let's get started

Your services can take between 10 and 14 working days to be installed from the point of order.

Because we have to arrange for Openreach engineers to install your services, we can’t provide an installation date as soon as you place your order.

As soon as we do get a date back, however, we’ll inform you via email and SMS.

This can take 4 working days to receive.


Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!