Help & Support

Viewing my bill online

Online billing with your Portal makes it easy to see your latest bill as well as any previous ones. Copies of your bills are available to view, download and print whenever you need them.

Logging on to my portal

If you already have your portal username, you just need to log in at It's the easiest way to access your bills.

I haven't got my username

Your portal username is sent to you by email when you first join Origin, however if you can not access that email anymore, one of our advisors will be able to resupply this username to you. Simply call 0330 024 17 77.

Forgotten my password

Resetting your password with Origin is easy. On the portal log in screen, click "Forgotten Password" and enter your Origin log in. This will then prompt an email to your registered account for you to reset your password.

Why use your portal?

The customer portal offers you control over your services with us. There are many features and tools to improve your experience.

  • No need for paper billing (Saving £3 a month)
  • View and Download bills
  • Set up and change your Direct Debit
  • View Payment History
  • Make payments
  • View your products with us

We are always looking to release new and exciting features in our portal to enhance your Origin journey.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!