Help & Support

Testing Your Phone Line

Where to start

Connect a corded telephone into the test socket and check for a dial tone.

If you had a noisy line but it is now clear, you can perform a quiet line test by dialing 17070.

Service

Isolating the issue

If your service is now fully restored, you can begin to plug your equipment back into your master socket and router, piece-by-piece including cabling.

You should be able to identify which piece of equipment is faulty and replace as appropriate.

Still having some trouble?

If you're still having issues with your phone service, please don't hesitate to give us a call on 03300 24 27 77 or contact us via social media.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!