Help & Support

Testing Your Internet Connection

How to do it

Performing a speed test on your internet connection ensures that both you and Origin have an accurate picture of what you’re experiencing.

Ensure that the test is conducted from either a laptop or PC that is physically connected to your router through an Ethernet cable, as WiFi-based speed tests are not accurate and cannot be used to accurately measure speed. If you're unsure of how to do this, you can access our handy guide here.

Broadband Speed Test


Can anything interfere with the results?

Speed test results are affected by the quality of the server, so the site that comes up first may not be the best option. We recommend trying a few different locations hosted by larger well-known companies (such as Vodafone in London) to get the best possible results.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!