Help & Support

Stopped Telephone Lines

When will your line be stopped?

If you’ve informed your former ISP that you’ll be switching provider, they may decide to stop your line.

If a ‘cease’ has been placed on your line, the only way for you to remove it is to speak with your former provider. Unfortunately, we can’t do this for you, but we can tell you which company you need to speak with.

What if the cease can't be removed?

If the cease can’t be removed for any reason, we will have no option but to install a new line.

We ask that our customers don’t inform their current provider that they’re switching; instead, just place an order with us and we’ll arrange everything for you.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!