Help & Support

Static IP Addresses

What's the difference?

As standard, all of our customers are assigned a dynamic IP address free of charge. This means that your IP address can change from time to time. This doesn't affect general browsing, streaming or gaming, so most customers find that this is the best way to use their internet.

For those who want more control over their internet connection, a Static IP can be added for only £1.49 per month as an add-on to your package. This add-on is useful when hosting websites from home, setting up servers and accessing port forwarding services.

How do you know which type of IP you have?

If you're not sure whether you're currently using a static or dynamic IP address, you can check using websites such as or by giving us a call on 03300 24 27 77.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!