Help & Support

Static IP Addresses

Dynamic vs Static: What's the difference?

Every customer is given a dynamic IP address for free. This means that your IP address could change from time to time without affecting a typical customer's service.

A static IP can be added for only £1.49 per month as an add-on. This could be useful if you're hosting websites from home, setting up servers, or accessing port forwarding services.

How do I know which type of IP I have?

If you're not sure whether you're currently using a static or dynamic IP address, you're probably using a dynamic one. You can check using websites such as or by giving us a call on 03300 24 17 77.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!