Help & Support

Resolving Service Restrictions

What causes a service restriction?

Service restrictions are placed when an invoice payment exceeds 14 days since the payment due date (Normally the first working day of the month).

A restriction may also be placed due to high usage, for example excessive call use. In this situation, you will be contacted to make you aware of the charges and asked whether you want this service to be resumed.

Lifting my restriction

To have a partial or complete restriction lifted from your line you'll have to pay everything you owe Origin. Your services will then be reconnected automatically. In most cases this will resume your services in full within 4 hours however in some cicumstances this can take up to 24 hours.

The quickest way to pay what you owe is online at portal.originbroadband.com.

Set up

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!