Help & Support

Nuisance Calls

How to deal with them

There are a few options to try when dealing with unwanted or nuisance calls.

Registering with the Telephone Preference Service is the number one way to do this. It's free and easy to sign-up to online. Once the number is registered it makes it illegal for a company to cold-call you.

You can sign up to the TSP here or by texting 'TSP' to 85095.

Service

Don't want to sign up?

We also have a number of different call packages you can add to your service in order to stop these calls.

  1. Our Choose to Refuse service allows you to block up to ten specific numbers - this could be perfect if it's the same companies hassling you. This service costs £4.75 per month.
  2. We offer Anonymous Call Rejection, which means that you won't receive calls from withheld numbers. This service costs £5.79 per month.
  3. If you'd prefer to block all incoming calls, we can help there as well. Call Barring is available for £2.50 per month.

To order either of these add-ons, please give our customer service team a call on 0330 024 1777.

Anything else?

Alternatively, many new home phones come with the ability to block specific calls. The lower tier models will be able to block calls from specific numbers, while the more advanced ones allow you to block calls from numbers out of a specific range (eg. 08**), international calls, or calls from withheld numbers.

Please be aware that these may work more effectively if you have Caller Display enabled on your line. This service costs £1.75 per month and can be added by calling our team on 0330 024 1777 or by contacting us via social media.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!