Taking away the stress
It's something that everyone has to go through at some point; we understand that moving home can be stressful at the best of times, so we’ve made it as easy as possible to get your service up and running at your new address.
Just let our customer service team know that you’ll be changing your address as soon as possible and we’ll take care of everything else. You can reach us on 03300 24 27 77.
Checking the details
It’s worth checking which packages you are able to receive before settling on a particular address – remember that Fibre broadband isn’t always available!
Please note that a one-time charge of £29.99 will apply and you will be required to renew your contract at your new address.
We will also need to review whether there is a working line at the new property. If a new line does have to be fitted, this comes with an installation fee that you will be made aware of via email. You view the details of a new line install here.
If you’re not currently in contract, you will need to enter into a new minimum term at your new address.