Help & Support

Moving Home

Taking away the stress

We understand that moving home can be stressful at the best of times, so we’ve made it as easy as possible to transfer servce to your new address.

Just let our customer service team know that you’ll be changing your address as soon as you can and we’ll take care of everything else. You can reach us on 03300 24 27 77.

Moving home

Checking the details

It’s worth checking which packages you are able to receive before settling on a particular address – remember that Fibre broadband isn’t always available!

Moving

The conditions

Please note that a one-time charge of £29.99 will apply and you will be required to renew your term at your new address.

We will also need to check if there's a working line at the new property. If a new line does have to be fitted, this would be included in the above charge. You view the details of a new line install here.

If you’re not currently in contract, you will need to enter into a new minimum term at your new address.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!