Help & Support

Connecting via Ethernet

Why choose Ethernet over WiFI?

A hard-wired connection is the most efficient way to connect your devices to the internet.

A big challenge for customers all over the world that wireless signals can be blocked or can suffer from interference. Plugging in a cable removes this problem. That's why we alway ask our customers to make sure a cable is plugged in and working before they test their connection speed.

Ethernet

How to connect with Ethernet

To connect a device to the router, simply plug an Ethernet cable from the device's Ethernet port to one of the yellow LAN ports on the back. There is usually an Ethernet cable included with the router. Once plugged in, you should now automatically be connected to your network. N16 back

Important to check

It's possible that you're still using your wireless connection even though you've plugged a cable in. Sometimes a device won't switch to the wired connection automatically.

You may see one of the following symbols in the taskbar of your device:

![Wireless connection](//images.ctfassets.net/tst2t3iffweg/7nj34cpgv4txotOKhR3uph/14a0a3d69c022e832a0201cd65ecc96f/Wireless_connection.png) There may be an option to disable wireless in your settings. If you type settings into the searchbar of your device, there may be options to help you turn off wireless and force your device to use the ethernet cable. ### Anything else? For the best broadband signal, it's a good idea to [connect the router to the telephone master socket](/knowledge-base/article/using-your-test-port); that's usually the one closest to where the telephone line enters the building. This becomes more important if your connection is run over an older telephone line. You don't have to use the master socket, but you'll get the best performance if you do!
Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!