Help & Support

Cancelling Your Service

When the party's over

You have the right to cancel your service without charge fourteen working days from the time of order, or up until one working day before your service goes live - whichever comes first.

If you cancel your order after this point, you will be subject to a cancellation charge.

How it's done

You can cancel your service by speaking with our customer service department on 03300 24 17 77.

Some conditions

Please be aware that we cannot process cancellations over social media or by any other means due to data protection restrictions.

Upon cancelling your service, you are liable to return any equipment you have bought outright - such as the free router we send you - within 14 days of cancellation.

Can't find what you're looking for?

While we've tried to cover the most important stuff, if you'd like to suggest a topic we'll be happy to add to the knowledge base. In the meantime, our technical support lines are always open!